Customer Service
Ordering Policy:
Credit Card orders must be placed on-line.
Orders can
also be placed by e-mail.
To e-mail an order, include your full name, mailing
address, telephone number, product names and quantities.
We will call you back with the total.
Make check payable to:
Newborn
Essentials, Inc.
7 East 14th Street Suite 1112
New York, New York 10003
Items will be shipped once the check has cleared. Checks returned for insufficient funds will be subject to a $25 service fee.
Shipping
Most orders will be shipped Priority Mail within 7 business days.
Cancellations:
Orders can be canceled as long as you contact us before the order is shipped.
Call 917-750-7326 seven days a week.
Returns & Refunds:
All requests for returns & refunds must be made within 30 days of your order. Returns will not be accepted without prior authorization. Please call for an authorization number. All returns must be sent back to us, packed in the original manner, and arrive in re-sellable condition. Upon receipt we will issue the refund.
Return Address:
Newborn
Essentials
7 East 14th Street Suite 1112
New York, New York 10003
Damage:
If there is
damage to your order, please contact us within 30 days.
We will ask you to send the package back to us and we
will issue an exchange or refund.